Headland Cottages scoop Gold Award, Newquay, Cornwall
PUBLISHED: 10:28 23 August 2010 | UPDATED: 11:53 28 February 2013
In their annual Visit Britain inspection in July, The Headland Cottages retained their 5 star self-catering status, and collected a 'Gold Award'.
Headland Cottages scoop Gold Award
In their annual Visit Britain inspection in July, The Headland Cottages retained their 5 star self-catering status, and collected a Gold Award. These highly coveted awards are given to 4/5 star properties that provide exceptional quality in all areas, but in particular in service and hospitality.
In addition, The Headland Housekeeping Team was delighted to learn that they received a 100% rating for cleanliness, with a special commendation by the inspector for the (cleanliness) standard being of the highest order seen for some time, and in particular, consistent across all cottages.
Veryan Armstrong, Sales Manager, said we are delighted to achieve the national accolade of a Gold Award recognising our exceptional quality, service and hospitality, plus a 100% cleanliness score. From being the first 5* village in Cornwall, it is great to be highly praised for continuing to provide outstanding service. The Headland Cottages offer a slightly different style of self-catering holiday to the norm, as guests are welcomed into the adjacent 4* Headland Hotel to enjoy all of the facilities and restaurants there, whilst also having the luxury of other VIP services such as daily housekeeping available.
Even with winning this prestigious award, The Headland is not resting on her laurels. With an exciting 15 million redevelopment plan in place for the next 5-7 years, including a new indoor pool & spa, an infinity outdoor pool, underground car park, and conference centre, the cottages can only go from strength to strength.
For more information contact:
Veryan Armstrong Marketing & Sales Manager
Originally the stables and gardeners cottage were at the bottom of The Headland grounds. Soon it became apparent that garages were required - early motorcars required servicing very frequently and a full workshop was provided to cater for this need.
In the 1950s people became less concerned with having their cars serviced by the hotel and the garages were converted into staff accommodation. At first only male staff were housed in The Billets, any member of staff found to have a female visitor in his room was sacked at once.
In 1970 the then-manager of the hotel drew some satisfaction from seeing trays of breakfast being taken over to the Billets and reflected that team spirit must be high amongst the staff if they were taking each other breakfast on their days off. It was not until the following year, when someone tried to book bed and breakfast at the bottom of the drive, right beside the sea that he realised what had been going on. The staff had been letting rooms at 17/6 (87p) per night; the hotel tariff at the time was 4 guineas (4.20) per night. Later during the 1970s there was accommodation for about sixty staff, many in garden shed type units falling into disrepair.
Within a month of taking over The Headland in March 1979, John and Carolyn Armstrong decided that the Billets had to be redeveloped and conceived the idea of the Headland Village. Truro architect John Crowther was appointed to design a holiday village of higgledy-piggledy cottages.
During the six year struggle to obtain planning permission, the Billets grew more and more untidy but could not be demolished until the scheme had received planning approval. In November 1985, just four days after permission was granted, demolition began. Major expensive essential work within the hotel, then the recession of the early Nineties, delayed the construction, although a small start was made.
In January 1998, the plans were reviewed and it was felt that tourism and architecture had moved on and it was decided to redesign the Cottages. John Crowther had retired from practice and David Judson of ChapmanWorkhouse Design in Truro was appointed and given the revised brief. The quality of construction was improved to include: all bedrooms with en-suite bathrooms, log effect gas fires, sun decks, gardens, the dramatic use of hardwoods, granite, slate and so on.
It must now be considered that in todays environmentally conscious atmosphere, planning permission would be difficult to obtain. David Judsons sympathetic design was granted permission at its first attempt. What is interesting to note is that at the design stage in the late 1990s, the environmental issues of recycling, using rain water etc were not even considered. How times have changed.
The full project was completed in the autumn of 2005 and consists of 39 cottages and apartments, the largest having three bedrooms to suit parties of up to 6 people. Planting, supervised by the Head Gardener at Tresco Abbey Gardens has softened the exterior while new, smoother paths now make the trip to the beach or hotel that much easier for children, wheels and heels.
The village won a Civic Trust Award, reached the finals of the 2006 South West Tourism Awards, was a runner up in the 2007 Cornwall Tourism Awards, and is recognised by the Royal Institute of Chartered Surveyors for the high quality of design and workmanship.